Last Updated: February 23, 2026
EPro Virtual Assistant Solutions (“EPro,” “we,” “us,” or “our”) is committed to protecting personal data in a manner consistent with our managed agency operating model, our Master Services Agreement (MSA), Independent Contractor Agreement (ICA), Training Agreement, and Non-Disclosure Agreement (NDA). This Privacy Policy explains how we collect, use, process, disclose, transfer, and protect personal data.
This Policy applies to:
• Website visitors
• Prospective clients
• Clients (for pre-contractual and website-related data)
• Business partners and vendors
• Individuals communicating with us
Service-delivery data processing obligations are governed by the MSA.
Website & Marketing Data: EPro acts as Data Controller.
Client Service Data: EPro typically acts as Data Processor under the MSA,
while Clients act as Data Controllers.
EPro Specialists are independent contractors bound by confidentiality and data protection obligations.
• Identifiers (name, email, phone)
• Professional details (company, title)
• Billing and transaction data
• Communications (emails, notes, call summaries)
• Technical data (IP, device, browser, cookies)
• Limited client operational data (under contract)
• Contract necessity
• Legitimate interests (business operations, security)
• Consent (marketing, cookies where required)
• Legal obligations
• Responding to inquiries and scheduling calls
• Preparing proposals and onboarding clients
• Delivering managed virtual assistant services
• Maintaining security and fraud prevention
• Financial accounting and compliance
• Improving website functionality
• Prospect data: retained up to 24 months unless relationship begins
• Client contractual data: retained for contract duration + 7 years for accounting compliance
• Website analytics: typically retained 12–26 months depending on provider
• Training & contractor records: retained as required for legal and operational protection
EPro operates from the Philippines and serves international clients.
Where cross-border transfers occur, we rely on contractual safeguards and appropriate security measures.
We use trusted third-party providers for hosting, scheduling, CRM, analytics, payment processing, and communications.
Subprocessors are contractually required to implement appropriate security safeguards.
We may disclose data to:
• Service providers
• Clients (as required for service delivery)
• Legal authorities when required by law
We do not sell personal data.
We implement:
• Access control policies
• Confidentiality agreements
• Escalation-first protocols
• Contractor training on data handling
• Documentation and audit discipline
No system is 100% secure, but we apply reasonable safeguards aligned with our agency model.
In the event of a suspected breach, we:
• Immediately escalate internally
• Contain and assess impact
• Notify affected Clients where contractually required
• Notify authorities where legally required
You may have the right to:
• Access, rectify, or erase data
• Restrict or object to processing
• Data portability
• Lodge a complaint with a supervisory authority
Requests may be sent to admin@eprovasgo.com.
You may have the right to:
• Know categories and purposes of data collected
• Request deletion (subject to exceptions)
• Request disclosure of sources
• Opt out of sale (we do not sell personal data)
• Non-discrimination for exercising rights
We do not use personal data for automated decision-making that produces legal or significant effects.
We use cookies for:
• Essential website functionality
• Analytics and performance measurement
• Security monitoring
Users may manage cookie preferences through browser settings.
Disabling cookies may affect functionality.
Our website and services are not directed to individuals under 18.
We do not knowingly collect personal data from minors.
We may update this Policy periodically.
The “Last Updated” date reflects revisions.
Continued use of our website constitutes acceptance.
For privacy inquiries or rights requests:
EPro Virtual Assistant Solutions
Email: admin@eprovasgo.com
We may verify identity before processing requests.